The primary goal of this tool is to provide a monitoring system for process owners.

• Performance

  Performance, allows the ability of the process monitoring system to streamline procurement activities by tracking progress in real-time.

• Reliability

  Ensures the system is dependable and operates consistently without failure which aims to gain the trust of the users of the purchase request process monitoring system.

• Serviceability

  Allows the ease by which the system can be maintained, updated, or repaired when necessary.

• Perceived Quality

  Which focuses on the overall user perception of the system, how it is effectively adopted and used by the procurement personnel and other users.